IN STOCK GUARANTEE
In stock
MissChiChi.com aspires to 100% in-stock availability. If we are out of stock of a particular item (or do not have the quantities you would like), you can still place an order but there may be a delay in dispatch of these items.
When you add an item to your basket it will state at this stage if the item is either in stock or has an estimated dispatch time. Items that are in stock will be sent immediately as per normal, the rest of your order will be dispatched when all the remaining items become available.
There is no additional delivery charge for ordering items that are not currently in stock.
Out of stock item - Dispatch Time
This means that we are waiting for a delivery of stock from our supplier and as soon as we receive new stock we will automatically send the item(s) to you. In the event that we are unable to dispatch the item(s) to you within the initial estimated dispatch time, we will immediately notify you via email of the renewed estimated dispatch time.
In the unfortunate circumstance that the item(s) is discontinued we will notify you as soon as we can and cancel the item(s) from your order. Please note we only charge your account from when the item(s) is dispatched from our warehouse.
PAYMENT
All prices on the MissChiChi.com website are quoted in Euros (EUR) and include EU VAT (sales tax) and the transaction will be settled in EUR.
Payment Methods on MissChiChi.com
When shopping at MissChiChi.com you have the option of paying by either Credit or Debit card.
MissChiChi.com accepts the following card types:
MasterCard/Visa /Visa Electron/AMEX/ Laser/PayPal
'MissChiChi.com' will appear on your statement.
Your card will be charged the moment your items are dispatched from our warehouse. If, when you place your order and it states the item(s) is out of stock, this item(s) will automatically go onto backorder for you and an estimated dispatch time will be quoted to you in the shopping basket and via your order confirmation email. If this is the case, your order will be split into multiple deliveries and you will only be charged for the items sent with each shipment.
Please note that postage and packaging charges are only applied to your first shipment.
If you no longer wish to keep the item(s) on backorder please contact us and we will cancel the requested item(s) on your order. You will not be charged for any items which have not been dispatched from our warehouse.
If at any point the estimated dispatch time changes after you place your order we will inform you of the revised estimated dispatch time via email.
VAT
We charge VAT on all European and rest of the world orders. The 21% VAT tax is included in the price.
Custom & Import Charges
Please note that shipments which are outside the Ireland, UK or Europe may be subject to import duties and taxes. These are charged once the parcel reaches its destination country and must be paid by the recipient of the parcel.
Unfortunately, we have no control over these charges and cannot predict what they may be, as customs policies and import duties vary widely from country to country.
Sorry but we're unable to accept any method of payment other those listed above. Your card is only charged when your items are shipped from our warehouse.
Please note: It's a legal requirement that we declare the full value of the goods (not including shipping charges) on all packages destined outside the European Union.
COMPLAINTS
We welcome any comments about our service and we depend on you telling us how we can improve what we are doing. Our aim is to deal with any problems and difficulties quickly and fairly. If you have reason to complain about our service, please contact customerservice@MissChiChi.com and state your reasons for making your complaint.
We aim to always respond to enquiries within 24 hours, either by resolving the complaint or establishing a timescale for its resolution.
On Line Shopping
How I do shop online? We've tried to make shopping at MissChiChi.com as painless as possible. There are a number of different ways to shop:
Product Search
We've developed a unique product finder which allows you to search by size, colour, style, fabric, price, etc. in whichever department you're after.
By text search
Simply type in what you are looking for in the search box at the top of each page.
SHOPPING BAG
As you shop, you can add products to your shopping bag. You can check your bag at any time by clicking on the shopping bag link at the top of any page. Don't worry if you change your mind, as you can remove or change the quantity of anything you've added.
If you run out of time, your bag will be saved - in fact, as long as you use the same computer, the contents of your shopping bag will stay there until you either clear them or buy them.
PACKAGING
All orders are dispatched in completely plain packaging and the only company information provided is as follows:
MissChiChi.com
19 Lower O'Connell Street, Kinsale, Co. Cork, Ireland
(This is quoted in small print on your shipping label.)
If you need help, call us on +353 87 263 2223
DELIVERY INFORMATION
We will ship your order as soon as we can, usually within two or three business days after you place your order (subject to payment authorisation and stock availability).
We ship Monday-Friday to all domestic and international locations.
Our shipping costs are calculated according to An Post "Standard and Register Post" rates.
All orders are sent in misschichi.com branded packaging.
You will be notified by email (provided by you at time of your order) upon shipment.
Please note that it is our company's philosophy not to profit from package delivery charges, hence, all prices quoted are the cost price for delivery.
Standard Post 1-3 Working Days - won't have a tracking number. We have no control over this, and cannot supply any details.
Only Zone 1 - Ireland and NI - €4.50
Standard delivery orders don't need a signature and will sometimes be left somewhere safe if they can't go through your letterbox. A card will be left to let you know where, or in case it couldn't be left, where you can collect it from / how to rearrange delivery.
Register Post
Zone 1 - Ireland - €7.90 1-3 Working Days
Zone 2 - Great Britain - €9.50 3-5 Working Days
Zone 3 - Europe - €9.50 3-5 Working Days
Zone 4 - REST OF THE WORLD - €9.90 6-9 Working Days
For Express orders to anywhere in the Ireland and rest of the world please email us for a delivery quotation.
Express: UPS, FedEx, Masterlink, DHL and other courier shipping can be arranged upon Client's specific request.
Express delivery orders will have a tracking number once the order is on its way. Masterlink, FedEx, UPS or DHL Express* will deliver your order.
Express delivery orders will need a signature and unless you, a neighbour or a colleague can sign for the parcel it will be returned to your local Post delivery office. A card will be left detailing where you can collect it from or how to rearrange delivery.
We'll do everything we can to make sure your order arrives on time, but please allow for any adverse conditions which might affect deliveries from the Republic of Ireland to your area, including (but not limited to) extreme weather or disruption to postal services / airlines.
Incorrect delivery address:
MissChiChi.com is not responsible for any delivery to an incorrect address provided to us. Should this occur, MissChiChi.com will be happy to re-deliver your gift to an alternative address, however, new delivery charges will apply and will be billed to your credit card prior to re-delivery.
SECURITY NOTICE, CONDITIONS OF USE
Security on the MissChiChi.com Website
Your payment and order details are sent to us across a secure connection established by PayPal. This means that the information is encrypted and cannot be read by anyone other than ourselves. You can see the pages are secure because the address in the address bar changes from http:// to https://. You will also see a padlock symbol or key in the bottom bar of your browser.
Technical Support
For any questions, problems and suggestions, please contact our web developer at customerservice@misschichi.com
REFUNDS/ RETURNS/ REPLACEMENT/FAULTY - INCORRECT ITEM
We do check all items before dispatch.
Returns:
Please check your goods on delivery. If item(s) arrive damaged please let us know as soon as possible. If you do not inform us within 10 days after delivery, then we have no liability for items said to be damaged/faulty on delivery.
The goods are your responsibility up until they are received at our returns department. We advise you to choose a postal service that insures your goods for your own protection. We also recommend that you use a recorded delivery service so you can track your order at any time in case the item does not reach us at MissChiChi.com.
Make sure you get proof of postage from the post office, so that we can still complete your return if it gets lost on its way back to us. You should keep this proof until you have received your refund or replacement. We will send you an email to let you know when your return has been received.
If you are not completely happy with an item, we will exchange it or give you a refund, provided that it is returned to us in its original, unbroken and unused condition & packaging, with all labels attached.
Once we have received your returned item(s), and we are happy they have been returned in their original condition, we will process your return and issue a full refund for the cost of the item(s) and add the exchanged item(s) to your order if applicable. We will send you an email confirming your return has been processed and any details of the exchanged items if applicable.
Exchanges/ Replacements
We will exchange the goods or refund you if you return your item(s) to us unopened and in the original condition within 14 days of receipt. All goods will be inspected on return. If you would like to send an item back to MissChiChi.com then you can provided that:
1) You send it back within 14 working days of receiving the product and either of the two following options apply:
a) the packet has been unopened and the product unworn
b) the product is faulty
Please note - if your item has been worn we will not accept your return due to hygiene reasons unless the item is faulty.
We do ask that you allow up to ten days for your return to be processed after confirmation of receipt in our warehouse. Therefore, if a replacement item you have requested is in the SALE, or low on stock, you may want to order this separately to avoid disappointment.
All replacement items are sent using standard shipping. If you would like your replacements sent by an express method (for countries where this option is available), please request this with your return. The difference in shipping costs will then be charged to your card.
If you have requested replacements of a higher value, any difference due will be charged to the card used to pay for the original order. If replacement is of a lower value any difference will be returned to you by any available method of payment.
For orders shipped to addresses outside the Ireland and UK we need to receive your return within 21 days. 7 days should be allowed for postage, so please make sure your item is posted within 14 days of receipt. You will need to pay return postage for all orders sent outside the Ireland and UK. Please mark your package clearly as "RETURNED GOODS" to avoid delays at customs. We suggest you use an insured, traceable shipping method and keep your shipping documentation so that you can make a claim with the carrier if it gets lost. We will send you an email to let you know when your return has been received.
International customers
You will need to pay return postage. Send your return via an insured, traceable method, marking your package clearly as "Returned Goods" to avoid delays at Customs. Please keep your shipping documentation so that you can make a claim with your carrier if the package gets lost before it reaches us.
We will always make allowances for disruption to postal services and airlines which might affect your return getting back to us.
If you do not have your invoice, please write the order reference number and whether you would prefer a refund or exchange (please detail exactly which product you would like) on a separate sheet of paper and enclose it with the package so that we can trace your order history. This way we will be able to process your return more efficiently for you.
We will send email notifications to keep you updated on the status of your return, from receipt of the returned package in our warehouse to the completion of your replacement order or refund. All email notifications will be sent to the address given on your order at the time it was placed (regardless of any subsequent changes of email address on your account).
Any refund due will be credited back to the card used to pay for the original order.
If you are due a refund and your card has expired, you will need to get in touch with us with your new expiry date before this can be processed. We will send an automated email confirmation once your refund has left us and is on its way back to your card. You may then need to allow up to a further five working days for your bank to process the credit to your account (this delay is unfortunately outside our control. Please refer to your bank's terms and conditions for further information on how long this might take).
Sorry, but we are unable to offer credit notes.
FAULTY/INCORRECT ITEM
If you have received an item that is damaged or faulty please contact us immediately with your order number and product name and let us know what the actual damage or fault is with the item so we can investigate further.
If the damage is through no fault of your own we will ask you to return your item to our address (details are given upon a valid request via our customer service department) for further investigation and we will arrange for a refund or duplicate to be sent back out to you as soon as possible.
If you have received an incorrect item within your order please contact us with your order number, and the product name, colour and size that you should have received so we can rectify the error for you.
Refunding Returns Postage Costs
We will only refund your postage charges if the return is a result of our error or the item is faulty.
RETURNS POLICY
This returns guarantee is over and above your statutory rights - as extended by The Consumer Protection (Distance Selling) Regulations 2000.
RW SPRW
